During my 15 years, I have built a great network of supportive colleagues from across Kingfisher. I am extremely fortunate to work with colleagues who are as passionate as me about improving our processes and making them simpler and more efficient. The role involves a wide range of activity. My team's focus is ensuring our current internal processes are aligned across the three functions. We also focus on creating processes to support new initiatives for the team to use internally but also those which support other teams (for example the Colleague Experience and Talent Acquisition teams). There is a large element of project work which provides us with the opportunity to build relationships and work closely with other teams both within group functions but also in B&Q and Screwfix.

When I was appointed to the role of People Ops Team Lead in February 2022, I had two People Ops Assistants already in role and two vacancies, which I quickly filled. During the course of the year the Ops Assistants' relationships have developed and strengthened. They are extremely supportive of each other both on a professional and personal level. Soon after the team was complete we brought in the joiner / mover / leaver processes for O&S S&L. The integration of the work into our team was smooth and we quickly began looking at how to align some of our processes. This is an area where we are making continuous improvement. We have brought in new processes to support this, such as the People Change Form (a tool for line managers to request a change to be processed for a member of their team) and Digital Right To Work checks, with Induction conversations and 'ASK HR' (a tool for colleagues to contact the team with their queries) soon to be introduced. I am extremely proud of how much the team have achieved to date and of their drive and passion for looking for areas of alignment and process improvement.