Don't get used to something and stuck in your ways, keep an open mind and try to look for the value in the change, at the same time don't be scared to challenge or ask for more detail before you make up your mind, and if you still don't think it's the right thing be vocal but also be willing to try.

The importance of a strong network should not be underestimated. During my career with Kingfisher I have built good working relationships with key contacts who I can turn to for further information and advice. This was extremely useful following the creation of my team in 2022 as it enabled me to gather open and honest feedback which meant we could ensure we delivered and exceeded the expected level of service. The creation of the People Operations team in 2021 led to bringing together three different ways of working and the processes that involves. My team's focus on continuous improvement has meant there has been a lot of change during the past year which has led to our service becoming more efficient and streamlined. The level of change within our team and Kingfisher as a whole has highlighted to me the importance of being flexible and open to new ideas. Since I have become People Ops Team Lead, I have been in many meetings where to fully understand the implications of decisions which need to be made, I have had to ask a lot of questions! I was originally concerned how this would look but now appreciate it is the only way I would understand the full picture and could make a fully informed decision. In addition to a strong network, the importance of a sense of humour should not be underestimated!! Having a laugh with my team and other colleagues has definitely helped us through some challenging times!