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Katie B.

Service Transition Manager

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Top Insider Advice

Don't get used to something and stuck in your ways, keep an open mind and try to look for the value in the change, at the same time don't be scared to challenge or ask for more detail before you make up your mind, and if you still don't think it's the right thing be vocal but also be willing to try.

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Career path

Service Transition Manager

Kingfisher IT Services

Started 02/2022 to Present

Claims Service Advisor

Fortis Insurance (now known as Ageas)

From 10/2020 to 10/2022

Change & Release Manager

Kingfisher IT Services

From 12/2018 to 02/2022

Company

What do you like about your job and the company?

Service Transition plays a big part in the Group Tech strategy ensuring a smooth transition into production resulting in success rate of changes and releases for the business. New tools and ways of working

Greatest achievements

It was recognised that we did not have a long view for planning change, Change Management only show planned changes 2-4 weeks ahead. This was making it difficult to schedule in big project releases and not giving key stakeholders the required visibility. I became the Release Manager and created a framework to follow for release scheduling and a master release calendar for visibility. This provides a one-point view of major releases and changes enabling us to detect contention early and for there to be no surprises for the stakeholders. The end-to-end process has been a great success ensuring changes can be delivered without compromising the integrity or availability of the production environment.

Other insiders

Karen B

Business Analysis Capability Manager

Top Insider Advice

Sometimes the best opportunities are the ones you don't see coming. Be your own authentic self and if you see an opportunity which catches your eye - go for it! You have nothing to lose, and you could just end up in a great new environment where you're able to keep learning, inspiring and loving what you do.

Dominic W

Lead Engineer

Top Insider Advice

There isn't enough kindness in this world generally, but as a person that has to recruit is quite clearly obvious in most interviews when you are being your authentic self. As an engineer, you would often exclaim at the stereotypical management that you would hear about on the internet. As I grew into the position that you would hear stories around, and developing myself, I realised that all those are based on trying to second guess the answers that you think the interviewer would want to hear. Generally, I want to just find out about the person; approach an interview as an opportunity to show who you are, what you enjoy and what you are good at. Be open and honest with your answers and don't forget that an interview process is a two way process.

Isabelle P

GROUP SUPPLY SPECIALIST

Top Insider Advice

The best advice that I can give you is to be true to your values during the interview. Like everywhere, a company is above all made up of people so be yourself and think about the people you are meeting and potentially working with as well as the job itself. If you are not hired after an interview, it means that this role is may not have been the right one, but the right one will come along. Keep believing in you and your capabilities and never give up!

Discussions with Katie B
What support is available for career changers?
in Career progression·Monday, October 31, 2022
1 response
11 views
Is there a possibility of working flexibly in your role?
in Career Tips·Tuesday, December 13, 2022
1 response
32 views
Please tell me about the training when you first joined?
in Career Tips·Tuesday, February 7, 2023
1 response
20 views